The insurance claims procedure may be made easier if the policyholder takes the time to thoroughly read the terms and clear up any uncertainties before obtaining a policy.

Many consumers are often dissatisfied with the insurance claim procedure. However, the procedure may be made easier if the policyholder takes the time to thoroughly comprehend the terms and clear up any issues before obtaining a policy. Deepak Bhuvneshwari Uniyal, co-founder and CEO of Insurance Samadhan, outlines what policyholders need to know and how his organization can assist them in an email exchange with FE Online. Excerpts: